Terms & Conditions

Insight Collective & Co.
ABN: 92 677 587 594
Effective Date: January 1st, 2025
Website: https://www.insightcollectiveco.com/

Welcome to the Insight Collective & Co. website. This site is owned and operated by Insight Collective & Co. (referred to in these Terms as "Insight Collective & Co.", "we", "us", or "our"). Please read these Terms and Conditions ("Terms") carefully before using our website and associated content. By accessing or using our site, digital products, therapy services, or social media content, you agree to be bound by these Terms and our Privacy Policy.

These Terms apply to all users, including clients, subscribers, and visitors to the site.

1. Consent to Terms

By accessing or using our website or services, you confirm that you:

  • Are over 18 years of age and have the legal capacity to enter into a legally binding agreement;

  • Have read, understood, and agree to be bound by these Terms;

  • Will comply with all applicable laws and these Terms while using our services.

2. Changes to Terms

Insight Collective & Co. reserves the right to update or modify these Terms at any time. Changes will be effective upon posting to our website. It is your responsibility to review the Terms periodically. Continued use of our services following such changes constitutes your acceptance of the updated Terms.

3. Intellectual Property

All content on this website—including designs, graphics, logos, text, downloadable materials, videos, and sound recordings—is the intellectual property of Insight Collective & Co. or its licensors and is protected under the Copyright Act 1968 (Cth).
You are granted a non-exclusive, non-transferable, revocable licence to use our content for personal, non-commercial purposes only.

You may not reproduce, distribute, or use our content for commercial purposes without written permission.

4. Digital Products and Limited Licence

When purchasing or downloading our therapy-related digital products (e.g. workbooks, eBooks, videos), you are granted a limited licence for personal use only. Redistribution, resale, or public sharing of our content is strictly prohibited.

No refunds are provided for digital products unless required under the Australian Consumer Law or due to a fault/error in delivery.

5. Privacy and Client Information

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and NSW Health Records and Information Privacy Act 2002. Your information is collected and used only for the purposes outlined in our Privacy Policy, including therapy, billing, and client care.

6. Therapy Services & Cancellations

All therapeutic services provided via telehealth or in-person are delivered by registered professionals in accordance with the Psychology Board of Australia’s Code of Conduct and the NSW Health Practitioner Regulation National Law.

You may cancel or reschedule appointments by providing a minimum of 24 hours' notice. Failure to do so may result in a full session fee charge. Exceptions may apply for emergencies at our discretion.

7. Payments

All fees for services and products are listed in AUD and inclusive of GST. Payment is required upfront or at the time of service unless otherwise arranged.

We accept credit card, debit card, and direct deposit. Late payments may result in cancellation of services and/or suspension of access to materials.

8. Limitation of Liability

To the fullest extent permitted by law, Insight Collective & Co. will not be liable for any damages or losses resulting from:

  • Use or misuse of our services or website;

  • Inappropriate application of any information or tools provided on our site;

  • Delays or disruptions to service caused by technical failures, force majeure events, or internet outages.

Nothing in these Terms excludes any guarantees or remedies you may have under Australian Consumer Law.

9. Disclaimers

  • Our website content is intended for general educational purposes and does not replace personalised therapeutic advice.

  • If you are in crisis or require immediate support, please contact 000 or Lifeline 13 11 14.

  • We reserve the right to decline or discontinue services if they are deemed clinically inappropriate or outside our scope of practice.

10. Testimonials and User-Generated Content

Any testimonials are not a guarantee of outcome and are illustrative only. We follow AHPRA advertising guidelines, meaning client testimonials may be edited, anonymised, or removed as required.

If you engage with us via social media, you grant us the right to repost, share, or use your content (e.g., comments or public tags), unless you request otherwise.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be handled in the courts of NSW. You agree to attempt informal resolution before commencing any legal process.

12. Contact Us

If you have questions about these Terms or any aspect of our services, please contact us at:
Email: hello@insightcollectiveco.com
Location: NSW, Australia